Chaser allows you to chase your customers via SMS
On average people receive more than 50% fewer SMSs per day than they do emails, this results in higher open rates and quicker opening times. This makes it a great option for customers who aren't very responsive to emails or those who need an extra step of escalation.
Adding SMS templates
By default, we have added some example templates that can be used within your SMS messages, these can be edited to suit your needs.
SMS templates can be configured on a single or multi basis. The template used will be determined by the same invoice grouping rules as email reminders. See more on multi-grouping here.
If you are using our Payment Portal, remember to add your Payment Portal link to your SMS templates.
Adding SMS into your schedules
One you have confirmed/updated the templates to your liking, these can be added to your schedules. For SMS templates, there is no option to select the normal or escalated recipient.
Pricing
This will be billed as an add-on to your subscription. See SMS pricing details on the Pricing article.
Phone number used
The phone number used is determined by the destination of the SMS
| Destination | Number |
| United States | |
| United Kingdom |
+44 7361 597043, +44 7380 277062, +44 7723 462036, +44 7897 034108 |
| Rest of World |
Opt-out
Debtors can opt out of receiving SMS by replying with the word STOP. That will stop the user from receiving SMS' from that particular mobile number.
FAQs
Who will the SMS be sent to?
The SMS will be sent to the mobile number of the primary contact in the organisation. If there is no valid mobile number, the SMS will not be sent.
Why is the mobile number for my contact invalid?
To send an SMS outside of your organisation's region, you'll need to add the country code to the mobile number for the call to connect successfully. For mobile numbers in your organisation's region, the country code is not required.
When will the SMS' be sent?
All emails and SMS reminders will be sent at your scheduled chase time.
Why are there limited placeholders within the SMS templates?
Due to formatting and size limitations, it would not be possible to guarantee a message delivery with certain placeholders included.
Why is there a 320-character limit on SMS templates?
This limitation has been imposed to ensure best practices and better deliverability and user experience for those receiving the SMS. Short SMS' will be easier for recipients to digest and therefore, more powerful.
Why can I not select escalated senders or recipients when adding an SMS chase to my schedule?
We are currently only able to pull the mobile number for the primary contact from accounting systems that we integrate with so there is no escalation point for the SMS messages at this time.
If my customer replies to the SMS, will this be visible within Chaser?
No, replies are currently not supported. We recommend sending these messages with a note on who to contact or indicating not to reply to the message. We will be monitoring this and may look to support it in the future.