SMS Chasing

Chaser allows you to chase your customers via SMS

What is the benefit of chasing via SMS?

On average people receive more than 50% fewer SMS's per day than they do emails, this results in higher open rates and quicker opening times. This makes it a great option for customer that aren't very responsive to emails or one that need an extra step in escalation. 

Adding SMS templates

By default, we have added some example templates that can be used within your SMS messages, these can be edited to suit your needs. 

SMS templates can be configured on a single or multi basis. The template used will be determined by the same invoice grouping rules as email reminders. See more on multi-grouping here.

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If you are using our Payment Portal, remember to add your Payment Portal link to your SMS templates. 

Adding SMS into your schedules

One you have confirmed/updated the templates to your liking, these can be added to your schedules. For SMS templates, there is no option to select the normal or escalated recipient.

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This will be billed as an add on to your subscription. For partners, this will be billed to your partners subscription, please discuss this your partner before enabling SMS chasers.

Country Price per SMS
United Kingdom £0.10
Europe €0.12
Australia 0.18 AUD
New Zealand 0.19 NZD
United States 0.12 USD
Rest of World 0.12 USD (in local currency)


What telephone number will the SMS be sent from?

Chaser uses an automation service to send messages, which means numbers used will differ. For some regions (eg. UK, USA), local mobile numbers will be used to send the SMS. For all other regions, the SMS will be sent from a USA mobile number. 

Numbers used are as follows: +447897034108, +447723462036, (910)727-4362 (USA)

Who will the SMS be sent to?

The SMS will be sent to the mobile number of the primary contact on the organisation. If there is no valid mobile number, the SMS will not be sent. 

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Why is the mobile number for my contact invalid?

The mobile number must include a country code in order to be valid. These will need to be included in the mobile number within your accounting software.

Valid format examples:

UK: +44 7911123456 
US: +1 5555551234 
AU: +61412345678 
NZ: +64 21345687 

If you use Xero, you can easily update all of your contacts in bulk by using their import functionally.

When will the SMS' be sent?

All emails and SMS reminders will be sent at your scheduled chase time.

Why are there limited placeholders within the SMS templates?

Due to formatting and size limitations, it would not be possible to guarantee a message delivery with certain placeholders included.

Why is there a 320 character limit on SMS templates?

This limitation has been imposed to ensure best practice and better deliverability and user experience for those receiving the SMS. Short SMS' will be easier for recipients to digest and therefore, more powerful. 

Why can I not select escalated senders or recipients when adding an SMS chase to my schedule?

We are currently only able to pull the mobile number for the primary contact from accounting systems that we integrate with so there is no escalation point for the SMS messages at this time. 

If my customer replies to the SMS, will this be visible within Chaser?

No, replies are currently not supported. We recommend sending these messages with a note on who to contact, or indicating not to reply to the message. We will be monitoring this and may look to support it in the future.