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Chaser pricing details

Chaser Technologies Limited pricing information for software users.

This page outlines pricing information for Chaser Technologies Limited users. Current pricing can be seen in the table below, and on the Chaser pricing page.
 
Pricing is determined by your organization's annual revenue as detailed in the tables below. GBP prices shown do not include VAT.
 
Please note you are only entitled to the free SMS and call credits on your Chaser plan when you are a paying for Chaser on a revenue-based pricing plan. Those on legacy Chaser pricing plans (based on number of invoices chased per month) are not entitled to free credits on any plans.
 
UK GBP Basic Standard Enterprise
Cost (monthly) 40 150 400
Annual revenue limit <£1 million £1-4 million <£10 million
Free SMS credits included None 100 600
Free call credits included None 100 600
Europe EUR Basic Standard Enterprise
Cost (monthly) 50 180 480
Annual revenue limit <€1 million €1-4 million <€10 million
Free SMS credits included None 100 600
Free call credits included None 100 600
USA/ROW USD Basic Standard Enterprise
Cost (monthly) 50 190 500
Annual revenue limit < USD 1 million USD 1-5 million < USD 12 million
Free SMS credits included None 100 600
Free call credits included None 100 600
Australia AUD Basic Standard Enterprise
Cost (monthly) 80 300 800
Annual revenue limit < AUD 2 million AUD 2-8 million < AUD 20 million
Free SMS credits included None 100 600
Free call credits included None 100 600
New Zealand NZD Basic Standard Enterprise
Cost (monthly) 80 300 800
Annual revenue limit < NZD 2 million NZD 2-8 million < NZD 20 million
Free SMS credits included None 100 600
Free call credits included None 100 600

Custom plans

If your organization's annual revenue is above the Enterprise plan threshold (i.e. above 10 million (EUR or GBP), above 12 million (USD), or above 20 million (AUD or NZD)), the following pricing applies:

GBP prices shown do not include VAT.

UK GBP  
Up to £15 million ARR
£500
Up to £20 million ARR
£600
Over £20 million ARR
£600 plus an additional £50 per £10 million of ARR
Europe EUR  
Up to €15 million ARR
€600
Up to €20 million ARR
€700
Over €20 million ARR
€700 plus an additional €60 per €10 million of ARR
USA/ROW USD  
Up to $18 million ARR
$650
Up to $25 million ARR
$750
Over $25 million ARR
$750 plus an additional $65 per $10 million of ARR
Australia AUD  
Up to $30 million ARR
$1000
Up to $40 million ARR
$1200
Over $40 million ARR
$1200 plus an additional $100 per $20 million of ARR
New Zealand NZD  
Up to $30 million ARR
$1000
Up to $40 million ARR
$1200
Over $40 million ARR
$1200 plus an additional $100 per $20 million of ARR

Add-on features

Stripe fees

On top of the regular fees that your payment platform charges, Chaser charges up to an additional 0.5% per transaction (for Direct debit this is capped as £2).

Chaser Pay fees

Chaser takes a 0.2% fee from each Chaser Pay transaction.

Note: Any payments which are made in EUR or USD that will be paid into your GBP bank account will be subjected to fees according to the receiving bank policy.

For customers who signed up for Chaser Pay before 19th June 2024

For customers that signed up for Chaser Pay after 19th June 2024

See the more information on Chaser Pay here: https://help.chaserhq.com/chaser-pay

Phone calls, call recording and Auto-calls

Free until 30th July 2024. After this date the following charges apply:

Calls (including call recording) and auto-calls will be billed as an add-on to your subscription. Calls will be charged using Call credits, the number of credits used per call will be determined by the Call destination and the length of the call.

Call destination Calls credits used

Austria, Bangladesh, Bermuda, Brunei, Brazil, Colombia, Denmark, Finland, Faroe Islands, United Kingdom, Greece, Guam, Hong Kong, Croatia, Hungary, Indonesia, Ireland, Iceland, Italy, Korea Republic of, Luxembourg, Mongolia, Mexico, Norway, New Zealand, Peru, Poland, Portugal, Puerto Rico, Romania, Sweden, Singapore, Slovakia, United States, Vatican City, Virgin Islands, U.S., Wallis and Futuna, France, Germany, Belgium

1 Call credit per minute

Andorra, United Arab Emirates, Armenia, Argentina, Australia, Aruba, Barbados, Bulgaria, Bahrain, Bolivia, Bahamas, Bhutan, Botswana, Belize, Canada, Switzerland, China, Costa Rica, Cyprus, Czech Republic, Dominican Republic, Ecuador, Egypt, Spain, Ethiopia, Fiji, French Guiana, Ghana, Guadeloupe, Guatemala, Guyana, Honduras, Israel, Iraq, Iran, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, St Kitts and Nevis, Kuwait, Kazakhstan, Laos PDR, Lebanon, Liechtenstein, Sri Lanka, Lithuania, Latvia, Moldova, Marshall Islands, Myanmar, Macao, Northern Mariana Islands, Martinique, Mauritius, Mozambique, Namibia, Nigeria, Nicaragua, Netherlands, Nepal, Panama, Philippines, Palestinian Territory, Paraguay, Qatar, Russia, Saudi Arabia, Sudan, Slovenia, Suriname, El Salvador, Sint Maarten, Swaziland, Thailand, Tajikistan, Turkmenistan, Turkey, Trinidad and Tobago, Taiwan, Ukraine, Uruguay, Uzbekistan, Venezuela, Vietnam, Yemen

4 Call credits per minute

Afghanistan, Antigua and Barbuda, Anguilla, Albania, Angola, American Samoa, Azerbaijan, Bosnia and Herzegovina, Burkina Faso, Benin, Belarus, DR Congo, Ivory Coast, Cameroon, Cape Verde, Djibouti, Dominica, Estonia, Gabon, Grenada, Guinea, Equatorial Guinea, Guinea-Bissau, Ireland, Cayman Islands, St Lucia, Liberia, Lesotho, Libya, Monaco, Macedonia, Mali, Montserrat, Malta, Malawi, New Caledonia, Niger, Nicaragua, Oman, French Polynesia, Palau, Reunion/Mayotte, Serbia, Rwanda, San Marino, Senegal, Suriname, South Sudan, Syria, Turks and Caicos Islands, Togo, Tanzania, Ukraine, Uganda, St Vincent Grenadines, Virgin Islands, British, South Africa, Zambia

9 Call credits per minute

Burundi, Congo, Chile, Micronesia, Greenland, Gambia, Comoros, Korea Dem People’s Rep, Morocco, Montenegro, Madagascar, Mauritania, Sierra Leone, Chad, East Timor, Kosovo, Zimbabwe

13 Call credits per minute

Netherlands Antilles, Central Africa, Cook Islands, Cuba, Algeria, Falkland Islands, Guinea-Bissau, British Indian Ocean Territory, Kiribati, Maldives, Norfolk Island, Papua New Guinea, Solomon Islands, Seychelles, Tunisia, Tonga, Vanuatu, Samoa, Unknown

30 Call credits per minute
  • Standard plans will include 100 free Call credits per month
  • Enterprise plans will include 600 free Call credits per month

All credits above this will be charged in arrears and added to your next bill.

Call overage prices

Country Price per Call credit
United Kingdom £0.10
Europe €0.12
Australia 0.19 AUD
United States 0.12 USD
New Zealand 0.19 NZD
Rest of World  0.12 USD

 

SMS

SMS payment reminders will be billed as an add on to your subscription. For partners, this will be billed to your partners subscription. If you were added to Chaser by one of our partners, please discuss this with them before enabling SMS chasers. SMS payment reminders are billed as shown in the table below.

Country

Price per SMS

United Kingdom

£0.10

Europe

€0.12

Australia

0.18 AUD

New Zealand

0.19 NZD

United States

0.12 USD

Rest of World

0.12 USD (in local currency)

From the 1st of August 2024, the following new pricing will apply. SMS' will be charged using SMS credits, the number of credits used per SMS will be determined by the SMS' destination and the number of characters used.

 

SMS Destination Credits used per SMS

Australia, Bahrain, Brunei, Brazil, Bahamas, Canada, China, Colombia. Costa Rica, Czech Republic, Denmark, United Kingdom, Greenland, Greece, Korea Republic of, Laos PDR, Liechtenstein. Lithuania, Macao. Namibia. Norfolk Island, Poland, Puerto Rico. Portugal, Seychelles, Sweden, Singapore, Thailand, Turkey, Taiwan, United States, Virgin Islands, U.S, South Africa

 1 credit per 160 characters

United Arab Emirates, Antigua and Barbuda, Albania, Angola, Argentina, Austria, Aruba, Bosnia and Herzegovina, Barbados, Belgium, Botswana, Central Africa, Switzerland,, Chile, Cuba, Cyprus, Germany, Germany, Dominican Republic, Estonia, Eritrea, Spain, Finland, Micronesia, Faroe Islands, France, Gibraltar, Guam, Hong Kong, Honduras, Croatia, Hungary, Ireland, India, Iceland, Italy, Japan, Kenya, St Kitts and Nevis, St Lucia, Luxembourg, Latvia, Moldova, Montenegro, Montserrat, Malta, Mexico, Malaysia, Nicaragua, Netherlands, Norway, New Zealand, Peru, Palau, Paraguay, Romania, Saudi Arabia, Solomon Islands, Slovakia, San Marino, El Salvador, Swaziland, East Timor, Tonga, Uruguay, Venezuela, Wallis and Futuna

2 credits per 160 characters

Andorra, Anguilla, Armenia, American Samoa, Burkina Faso, Bulgaria, Benin, Bermuda. Bolivia, DR Congo, Congo, Ivory Coast, Cook Islands, Cameroon, Cape Verde, Djibouti, Dominica, Ecuador, Egypt, Fiji, Falkland Islands, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guinea-Bissau, Guyana, Haiti, Israel, Iran, Jamaica, Jordan, Cambodia, Kiribati, Cayman Islands, Liberia, Lesotho, Morocco, Monaco, Marshall Islands, Mali, Martinique, Mauritius, Maldives, Malawi, Mozambiquel, New Caledonia, Nepal, Niue, Oman, Panama, French Polynesia, Philippines, St Pierre and Miquelon, Qatar, Reunion/Mayotte, Serbia, Rwanda, Sudan, Slovenia, Sierra Leone, Senegal, Somalia, Suriname, Sao Tome and Principe, Turks and Caicos Islands, Togo, Trinidad and Tobago, Tuvalu, Ukraine, Uganda, St Vincent Grenadines, Virgin Islands, British, Vietnam, Vanuatu, Samoa, Yemen, Zimbabwe

4 credits per 160 characters

Afghanistan, Azerbaijan, Bangladesh, Burundi, Bhutan, Belarus, Belize, Algeria, Ethiopia, Gabon, Indonesia, Iraq, Kyrgyzstan, Comoros, Kuwait, Kazakhstan, Lebanon, Sri Lanka, Libya, Madagascar, Myanmar, Mongolia, Mauritania, Niger, Nigeria, Pakistan Palestinian Territory, Syria, Chad, Tajikistan, Turkmenistan, Tunisia, Tanzania, Uzbekistan, Zambia

6 credits per 160 characters

Papua New Guinea, Russia

7 credits per 160 characters

 

    • Standard plans will include 100 free SMS credits per month
    • Enterprise plans will include 600 free SMS credits per month

    All credits above this will be charged in arrears and added to your next bill.

    SMS overage prices

     

    Country Price per SMS credit
    United Kingdom £0.07
    Europe €0.08
    Australia 0.13 AUD
    New Zealand 0.15 NZD
    United States 0.09 USD
    Rest of World 0.09 USD

    Credit checking 

    Until 31st July: 1 report for £4, or 20 reports for £80. Credit monitoring updates are not charged for. Credit reports are billed alongside your next month's subscription.

    From 1st August: 10 reports for £50, 25 reports for £110, 50 reports for £200. Credit monitoring updates are not charged for. Credit reports are billed alongside your next month's subscription.

    Letters

    Charges for sending postal letters to your customers in Chaser are as follows. For letters sent in the UK or USA, the charge will be £1/$1.25 USD/€1.16/ $1.90 AUD / $2.09 NZD per letter. For letters sent anywhere else in the world, the charge will be £2/$2.50 USD/€2.32/ $3.80 AUD / $4.18 NZD per letter.

    Services

    Please note that all Chaser services including debt collections, outsourced credit control, and accounts receivable management services are only available to those on a paid software subscription plan.

    Chaser debt collections

    You will be charged a no-win-no fee percentage fee on invoices collected via the Chaser collections service. Percentage fees charged increase based on the number of days overdue as shown in the table below. Percentage fees charged also increase based on the invoice amount outstanding, with lower amounts costing a higher fee. For example, an invoice that is 100 days overdue and has a value of £1,001 will be charged at 7.5% if collected, costing you £75.

    Collection fee percentage (%) by days overdue and outstanding amount

        Outstanding amount
        £250-£1000 £1000+
    Days overdue
    0-179 15.00% 7.50%
    180+ 20.00% 12.50%

    Outsourced credit control

    Prices shown are monthly and exclude VAT. Prices are determined by the number of accounts (customers) your organization would like Chaser to chase on your behalf each month.

    Price £499 £899 £1399 £1999
    Number of accounts that will be chased 25 50 75 >75
    Set up cost £100 £100 £150 POA
    Client calls pre-due and post due Included Included Included Included
    Enquiry handling Included Included Included Included
    Account and workflow optimization Included Included Included Included
    Monthly review meeting Included Included Included Included
    Month-to-month rolling (no tie in) Included Included Included Included

    Accounts receivables management services

    Prices shown are monthly and exclude VAT. Prices shown do not include the cost of your monthly Chaser software subscription. 

     

    Optimisation

    Enhanced (plus calls & emails)

    Bookkeeping add on

    Basic

    £200

    + £200

    + £50/hour

    Standard

    £400

    + £400

    + £50/hour

    Enterprise

    £600

    + from £800 (subject to
    # of accounts)

    + £50/hour

    Legacy Chaser pricing plans: number of invoices chased

    If you are on legacy Chaser pricing whereby you pay based on the number of invoices your organization chases per month, your plan is defined as follows:

    Legacy pricing: plan levels
     

    Plan Monthly limit: number of invoices chased
    Basic 50
    Standard 150
    Enterprise 400

    Legacy pricing: plan costs 

    UK GBP    
      Monthly price Annual price
    Basic 40 400
    Standard 110 1100
    Enterprise 330 3300
    Australia AUD    
      Monthly price Annual price
    Basic 70 700
    Standard 200 2000
    Enterprise 580 5800
    Europe EUR    
      Monthly price Annual price
    Basic 50 500
    Standard 130 1300
    Enterprise 380 3800
    New Zealand NZD
       
      Monthly price Annual price
    Basic 80 800
    Standard 200 2000
    Enterprise 630 6300
    USA/ROW USD
       
      Monthly price Annual price
    Basic 50 500
    Standard 140 1400
    Enterprise 400 4000

    Legacy pricing: Custom plans

    Custom plans are for organizations chasing over 400 invoices per month and are priced as shown in the table below in GBP.

     Number of invoices chased per month
     Price
    750 £380
    1000 £450
    1500 £580
    1750 £650
    2000 £700
    3000 £950
    4000 £1,200
    5000 £1,450
    6000 £1,720
    7000 £1,980
    8000 £2,230
    9000 £2,490
    10000 £2,750
    15000 £4,000
    20000 £5,300

    Legacy pricing: Overage

    Learn about compulsory upgrades and overage charges based on your usage. If you exceed your monthly invoice chasing allowance you will be subjected to overage charges. 

    Upgrades

    You’ll be upgraded to the next level subscription if you exceed your plan’s invoice quota on average over a three month period, or may be subject to overage charges instead. Overage isn't available to Basic plan subscribers, so an upgrade to Standard is compulsory. We’ll always contact your main billing contact(s) to make you aware of changes to your plan level and price unless you have unsubscribed from ‘Customer’ contact. Please keep your billing and account contact details up to date and don’t unsubscribe from ‘Customer’ contact from Chaser to ensure you receive these emails. It is your responsibility to inform Chaser of any contact detail changes.

    Example A: 

    You’re subscribed to the Basic plan and have an invoice chasing allowance of 50 invoices per month. You’ve chased an average of 62 invoices per month over the last three months - June, July and August. Your subscription will be upgraded to a Standard plan and your September invoice will reflect this. You’ll receive an email to let you know, including information about new features available to you, and the option to book a call with our Customer Success team. You can downgrade at any point once your monthly invoices chased is below the lower plan limit.

    Overage charges

    Overage is charged at £40 (or equivalent local currency) for each block, which covers 50 invoices for Standard plans and 100 invoices for Professional and Enterprise plans. Overage charges are calculated based on your average invoices chased over the previous two months. Overage blocks are added on to your invoice automatically in line with our Terms of Service. You’re not notified of this, other than via receiving your invoice sent your billing contact(s).

    Overage billing is completed in arrears. If you sign up on the 16th June, the average invoice chased will be taken for the month end of June and July, for which an average will be taken. Overage would be added to your August invoice.

    Example B:
    You’re subscribed to a Standard plan and have an invoice chasing allowance of 150 invoices. You’ve chased an average of 190 invoices per month over the last two months of January and February. One block of overage is added to your March invoice. You won’t be notified of this, but will see an itemised breakdown in your March invoice.


    Find out how to use your invoice limits effectively.

    Features available on plans

    From the 6th of August, the following features will be available on plans

    Feature Basic Standard Enterprise
    Escalated sender Not available Available Available
    Escalated recipients Not available Available Available
    Domain verification Not available Available Available
    Email integration Not available Available Available
    Payment portal Available Available Available
    Customer insights report Not available Available Available
    Card payments (Stripe) Available Available Available
    Direct debit payments (Stripe) Not available Available Available
    Chaser Pay Available Available Available
    Recommended chasing times Not available Available Available
    Late payment predictor Not available Available Available
    Payer ratings Not available Available Available
    Credit checking Available Available Available
    Credit monitoring Not available Not available Available
    Monthly statements Available Available Available
    Expected payment dates Not available Available Available
    Disputes Not available Available Available
    Collections Available Available Available
    Email reminders Available Available Available
    Chase now Available Available Available
    SMS Not available Available Available
    Call reminders Not available Available Available
    Marking invoices as paid if paid using Stripe or Chaser Pay Not available Available Available
    Tags Not available Available Available
    Expected payment date sync with Xero Not available Available Available
    Invoice PDFs Available Available Available
    Additional contacts Available Available Available
    Adding bank details in the Payment Portal Not available Available Available
    In-app calls Not available Available Available
    Call recording Not available Not available Available
    Remove Chaser advert in Payment Portal Not available Available Available
    Thanks for paying Not available Available Available
    Auto-calls Not available Available Available
    Letters Not available Available Available
    Support Not available Available Available