Chaser Technologies Limited pricing information for software users.
Legacy Chaser pricing plans: number of invoices chased
- Legacy pricing: plan levels
- Legacy pricing: plan costs
- Legacy pricing: Overage
- Legacy pricing: upgrades
Pricing plans
UK GBP | Basic | Standard | Enterprise |
Cost (monthly) | 40 | 150 | 400 |
Annual revenue limit | <£1 million | £1-4 million | <£10 million |
Free SMS credits included (monthly) | None | 100 | 600 |
Free call credits included (monthly) | None | 100 | 600 |
Europe EUR | Basic | Standard | Enterprise |
Cost (monthly) | 50 | 180 | 480 |
Annual revenue limit | <€1 million | €1-4 million | <€10 million |
Free SMS credits included (monthly) | None | 100 | 600 |
Free call credits included (monthly) | None | 100 | 600 |
USA/ROW USD | Basic | Standard | Enterprise |
Cost (monthly) | 50 | 190 | 500 |
Annual revenue limit | < USD 1 million | USD 1-5 million | < USD 12 million |
Free SMS credits included (monthly) | None | 100 | 600 |
Free call credits included (monthly) | None | 100 | 600 |
Australia AUD | Basic | Standard | Enterprise |
Cost (monthly) | 80 | 300 | 800 |
Annual revenue limit | < AUD 2 million | AUD 2-8 million | < AUD 20 million |
Free SMS credits included (monthly) | None | 100 | 600 |
Free call credits included (monthly) | None | 100 | 600 |
New Zealand NZD | Basic | Standard | Enterprise |
Cost (monthly) | 80 | 300 | 800 |
Annual revenue limit | < NZD 2 million | NZD 2-8 million | < NZD 20 million |
Free SMS credits included (monthly) | None | 100 | 600 |
Free call credits included (monthly) | None | 100 | 600 |
Add-on features
Stripe fees
On top of the regular fees that your payment platform charges, Chaser charges up to an additional 0.5% per transaction (for Direct debit this is capped as £2/$2/€2).
If your company is based in the USA, Chaser will not charge any processing fees.
Chaser Pay fees
See the more information on Chaser Pay here: https://help.chaserhq.com/chaser-pay
Note: Any payments which are made in EUR or USD that will be paid into your GBP bank account will be subjected to fees according to the receiving banks policy.
Phone calls, call recording and Auto-calls
Free until 30th July 2024. After this date the following charges apply:
Calls (including call recording) and auto-calls will be billed as an add-on to your subscription. Calls will be charged using Call credits, the number of credits used per call will be determined by the Call destination and the length of the call.
Call destination | Calls credits used |
Austria, Bangladesh, Bermuda, Brunei, Brazil, Colombia, Denmark, Finland, Faroe Islands, United Kingdom, Greece, Guam, Hong Kong, Croatia, Hungary, Indonesia, Ireland, Iceland, Italy, Korea Republic of, Luxembourg, Mongolia, Mexico, Norway, New Zealand, Peru, Poland, Portugal, Puerto Rico, Romania, Sweden, Singapore, Slovakia, United States, Vatican City, Virgin Islands, U.S., Wallis and Futuna, France, Germany, Belgium |
1 Call credit per minute |
Andorra, United Arab Emirates, Armenia, Argentina, Australia, Aruba, Barbados, Bulgaria, Bahrain, Bolivia, Bahamas, Bhutan, Botswana, Belize, Canada, Switzerland, China, Costa Rica, Cyprus, Czech Republic, Dominican Republic, Ecuador, Egypt, Spain, Ethiopia, Fiji, French Guiana, Ghana, Guadeloupe, Guatemala, Guyana, Honduras, Israel, Iraq, Iran, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, St Kitts and Nevis, Kuwait, Kazakhstan, Laos PDR, Lebanon, Liechtenstein, Sri Lanka, Lithuania, Latvia, Moldova, Marshall Islands, Myanmar, Macao, Northern Mariana Islands, Martinique, Mauritius, Mozambique, Namibia, Nigeria, Nicaragua, Netherlands, Nepal, Panama, Philippines, Palestinian Territory, Paraguay, Qatar, Russia, Saudi Arabia, Sudan, Slovenia, Suriname, El Salvador, Sint Maarten, Swaziland, Thailand, Tajikistan, Turkmenistan, Turkey, Trinidad and Tobago, Taiwan, Ukraine, Uruguay, Uzbekistan, Venezuela, Vietnam, Yemen |
4 Call credits per minute |
Afghanistan, Antigua and Barbuda, Anguilla, Albania, Angola, American Samoa, Azerbaijan, Bosnia and Herzegovina, Burkina Faso, Benin, Belarus, DR Congo, Ivory Coast, Cameroon, Cape Verde, Djibouti, Dominica, Estonia, Gabon, Grenada, Guinea, Equatorial Guinea, Guinea-Bissau, Ireland, Cayman Islands, St Lucia, Liberia, Lesotho, Libya, Monaco, Macedonia, Mali, Montserrat, Malta, Malawi, New Caledonia, Niger, Nicaragua, Oman, French Polynesia, Palau, Reunion/Mayotte, Serbia, Rwanda, San Marino, Senegal, Suriname, South Sudan, Syria, Turks and Caicos Islands, Togo, Tanzania, Ukraine, Uganda, St Vincent Grenadines, Virgin Islands, British, South Africa, Zambia |
9 Call credits per minute |
Burundi, Congo, Chile, Micronesia, Greenland, Gambia, Comoros, Korea Dem People’s Rep, Morocco, Montenegro, Madagascar, Mauritania, Sierra Leone, Chad, East Timor, Kosovo, Zimbabwe |
13 Call credits per minute |
Netherlands Antilles, Central Africa, Cook Islands, Cuba, Algeria, Falkland Islands, Guinea-Bissau, British Indian Ocean Territory, Kiribati, Maldives, Norfolk Island, Papua New Guinea, Solomon Islands, Seychelles, Tunisia, Tonga, Vanuatu, Samoa, Unknown |
30 Call credits per minute |
- Standard plans will include 100 free Call credits per month
- Enterprise plans will include 600 free Call credits per month
All credits above this will be charged in arrears and added to your next bill.
Call overage prices
Country | Price per Call credit |
United Kingdom | £0.10 |
Europe | €0.12 |
Australia | 0.19 AUD |
United States | 0.12 USD |
New Zealand | 0.19 NZD |
Rest of World | 0.12 USD |
SMS
SMS payment reminders will be billed as an add-on to your subscription. SMS payment reminders are billed as shown in the table below. SMS' will be charged using SMS credits, the number of credits used per SMS will be determined by the SMS' destination and the number of characters used.
For partner clients, this will be billed to your partner subscription. If you were added to Chaser by one of our partners, please discuss this with them before enabling SMS chasers.
SMS Destination | Credits used per SMS |
Australia, Bahrain, Brunei, Brazil, Bahamas, Canada, China, Colombia. Costa Rica, Czech Republic, Denmark, United Kingdom, Greenland, Greece, Korea Republic of, Laos PDR, Liechtenstein. Lithuania, Macao. Namibia. Norfolk Island, Poland, Puerto Rico. Portugal, Seychelles, Sweden, Singapore, Thailand, Turkey, Taiwan, United States, Virgin Islands, U.S, South Africa |
1 credit per 160 characters |
United Arab Emirates, Antigua and Barbuda, Albania, Angola, Argentina, Austria, Aruba, Bosnia and Herzegovina, Barbados, Belgium, Botswana, Central Africa, Switzerland,, Chile, Cuba, Cyprus, Germany, Germany, Dominican Republic, Estonia, Eritrea, Spain, Finland, Micronesia, Faroe Islands, France, Gibraltar, Guam, Hong Kong, Honduras, Croatia, Hungary, Ireland, India, Iceland, Italy, Japan, Kenya, St Kitts and Nevis, St Lucia, Luxembourg, Latvia, Moldova, Montenegro, Montserrat, Malta, Mexico, Malaysia, Nicaragua, Netherlands, Norway, New Zealand, Peru, Palau, Paraguay, Romania, Saudi Arabia, Solomon Islands, Slovakia, San Marino, El Salvador, Swaziland, East Timor, Tonga, Uruguay, Venezuela, Wallis and Futuna |
2 credits per 160 characters |
Andorra, Anguilla, Armenia, American Samoa, Burkina Faso, Bulgaria, Benin, Bermuda. Bolivia, DR Congo, Congo, Ivory Coast, Cook Islands, Cameroon, Cape Verde, Djibouti, Dominica, Ecuador, Egypt, Fiji, Falkland Islands, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guinea-Bissau, Guyana, Haiti, Israel, Iran, Jamaica, Jordan, Cambodia, Kiribati, Cayman Islands, Liberia, Lesotho, Morocco, Monaco, Marshall Islands, Mali, Martinique, Mauritius, Maldives, Malawi, Mozambiquel, New Caledonia, Nepal, Niue, Oman, Panama, French Polynesia, Philippines, St Pierre and Miquelon, Qatar, Reunion/Mayotte, Serbia, Rwanda, Sudan, Slovenia, Sierra Leone, Senegal, Somalia, Suriname, Sao Tome and Principe, Turks and Caicos Islands, Togo, Trinidad and Tobago, Tuvalu, Ukraine, Uganda, St Vincent Grenadines, Virgin Islands, British, Vietnam, Vanuatu, Samoa, Yemen, Zimbabwe |
4 credits per 160 characters |
Afghanistan, Azerbaijan, Bangladesh, Burundi, Bhutan, Belarus, Belize, Algeria, Ethiopia, Gabon, Indonesia, Iraq, Kyrgyzstan, Comoros, Kuwait, Kazakhstan, Lebanon, Sri Lanka, Libya, Madagascar, Myanmar, Mongolia, Mauritania, Niger, Nigeria, Pakistan Palestinian Territory, Syria, Chad, Tajikistan, Turkmenistan, Tunisia, Tanzania, Uzbekistan, Zambia |
6 credits per 160 characters |
Papua New Guinea, Russia |
7 credits per 160 characters |
- Standard plans will include 100 free SMS credits per month
- Enterprise plans will include 600 free SMS credits per month
All credits above this will be charged in arrears and added to your next bill.
SMS overage prices
Country | Price per SMS credit |
United Kingdom | £0.07 |
Europe | €0.08 |
Australia | 0.13 AUD |
New Zealand | 0.15 NZD |
United States | 0.09 USD |
Rest of World | 0.09 USD |
Credit checking
Until 31st July: 1 report for £4, or 20 reports for £80. Credit monitoring updates are not charged for. Credit reports are billed alongside your next month's subscription.
Letters
Charges for sending postal letters to your customers in Chaser are as follows. For letters sent in the UK or USA, the charge will be £1/$1.25 USD/€1.16/ $1.90 AUD / $2.09 NZD per letter. For letters sent anywhere else in the world, the charge will be £2/$2.50 USD/€2.32/ $3.80 AUD / $4.18 NZD per letter.
Services
Please note that all Chaser services including debt collections, outsourced credit control, and accounts receivable management services are only available to those on a paid software subscription plan.
Chaser debt collections
You will be charged a no-win-no fee percentage fee on invoices collected via the Chaser collections service. Percentage fees charged increase based on the number of days overdue as shown in the table below. Percentage fees charged also increase based on the invoice amount outstanding, with lower amounts costing a higher fee. For example, an invoice that is 100 days overdue and has a value of £1,001 will be charged at 7.5% if collected, costing you £75.
Collection fee percentage (%) by days overdue and outstanding amount
Outstanding amount | |||
£250-£1000 | £1000+ | ||
Days overdue
|
0-179 | 15.00% | 7.50% |
180+ | 20.00% | 12.50% |
Outsourced credit control
Prices shown are monthly and exclude VAT. Prices are determined by the number of accounts (customers) your organization would like Chaser to chase on your behalf each month.
Price | £499 | £899 | £1399 | £1999 |
Number of accounts that will be chased | 25 | 50 | 75 | >75 |
Set up cost | £100 | £100 | £150 | POA |
Client calls pre-due and post due | Included | Included | Included | Included |
Enquiry handling | Included | Included | Included | Included |
Account and workflow optimization | Included | Included | Included | Included |
Monthly review meeting | Included | Included | Included | Included |
Month-to-month rolling (no tie in) | Included | Included | Included | Included |
Accounts receivables management services
Prices shown are monthly and exclude VAT. Prices shown do not include the cost of your monthly Chaser software subscription.
Optimisation |
Enhanced (plus calls & emails) |
Bookkeeping add on |
|
Basic |
£200 |
+ £200 |
+ £50/hour |
Standard |
£400 |
+ £400 |
+ £50/hour |
Enterprise |
£600 |
+ from £800 (subject to |
+ £50/hour |
Legacy Chaser pricing plans: number of invoices chased
If you are on legacy Chaser pricing whereby you pay based on the number of invoices your organization chases per month, your plan is defined as follows:
Legacy pricing: plan levels
Plan | Monthly limit: number of invoices chased |
Basic | 50 |
Standard | 150 |
Enterprise | 400 |
Legacy pricing: plan costs
UK GBP | ||
Monthly price | Annual price | |
Basic | 40 | 400 |
Standard | 110 | 1100 |
Enterprise | 330 | 3300 |
Australia AUD | ||
Monthly price | Annual price | |
Basic | 70 | 700 |
Standard | 200 | 2000 |
Enterprise | 580 | 5800 |
Europe EUR | ||
Monthly price | Annual price | |
Basic | 50 | 500 |
Standard | 130 | 1300 |
Enterprise | 380 | 3800 |
New Zealand NZD
|
||
Monthly price | Annual price | |
Basic | 80 | 800 |
Standard | 200 | 2000 |
Enterprise | 630 | 6300 |
USA/ROW USD
|
||
Monthly price | Annual price | |
Basic | 50 | 500 |
Standard | 140 | 1400 |
Enterprise | 400 | 4000 |
Legacy pricing: Overage
Learn about compulsory upgrades and overage charges based on your usage. If you exceed your monthly invoice chasing allowance you will be subjected to overage charges.
Upgrades
You’ll be upgraded to the next level subscription if you exceed your plan’s invoice quota on average over a three month period, or may be subject to overage charges instead. Overage isn't available to Basic plan subscribers, so an upgrade to Standard is compulsory. We’ll always contact your main billing contact(s) to make you aware of changes to your plan level and price unless you have unsubscribed from ‘Customer’ contact. Please keep your billing and account contact details up to date and don’t unsubscribe from ‘Customer’ contact from Chaser to ensure you receive these emails. It is your responsibility to inform Chaser of any contact detail changes.
Example A:
You’re subscribed to the Basic plan and have an invoice chasing allowance of 50 invoices per month. You’ve chased an average of 62 invoices per month over the last three months - June, July and August. Your subscription will be upgraded to a Standard plan and your September invoice will reflect this. You’ll receive an email to let you know, including information about new features available to you, and the option to book a call with our Customer Success team. You can downgrade at any point once your monthly invoices chased is below the lower plan limit.
Overage charges
Overage is charged at £40 (or equivalent local currency) for each block, which covers 50 invoices for Standard plans and 100 invoices for Professional and Enterprise plans. Overage charges are calculated based on your average invoices chased over the previous two months. Overage blocks are added on to your invoice automatically in line with our Terms of Service. You’re not notified of this, other than via receiving your invoice sent your billing contact(s).
Overage billing is completed in arrears. If you sign up on the 16th June, the average invoice chased will be taken for the month end of June and July, for which an average will be taken. Overage would be added to your August invoice.
Example B:
You’re subscribed to a Standard plan and have an invoice chasing allowance of 150 invoices. You’ve chased an average of 190 invoices per month over the last two months of January and February. One block of overage is added to your March invoice. You won’t be notified of this, but will see an itemised breakdown in your March invoice.
Find out how to use your invoice limits effectively.
Gated features
The following feature gating will be effective from 1st October 2024. Any features not mentioned in the table below are available on all plans.
Feature | Basic | Standard | Enterprise |
Users | 2 | 4 | Unlimited |
Email Templates | 8 | Unlimited | Unlimited |
Schedules | 1 | 4 | Unlimited |
Escalated sender | Not available | Available | Available |
Escalated recipients | Not available (Removed Oct 2024) | Available | Available |
Domain verification | Not available | Available | Available |
Email integration | Not available | Available | Available |
Customer insights report | Not available | Available | Available |
Recommended chasing times |
Not available |
Available | Available |
Late payment predictor | Not available (Removed Oct 2024) |
Available | Available |
Payer ratings | Not available (Removed Oct 2024) |
Available | Available |
Credit monitoring | Not available (Removed Oct 2024) |
Available | Available |
Expected payment dates | Not available (Removed Oct 2024) |
Available | Available |
Disputes | Not available (Removed Oct 2024) |
Available | Available |
SMS | Not available (Removed Oct 2024) |
Available 100 free SMS credits per month |
Available 600 free SMS credits per month |
Call reminders | Not available | Available | Available |
Tags | Not available (Removed Oct 2024) |
Available | Available |
Adding bank details in the Payment Portal | Not available (Removed Oct 2024) |
Available | Available |
In-app calls | Not available | Available | Available |
Call recording | Not available | Not available (Removed Oct 2024) |
Available |
Thanks for paying | Not available (Removed Oct 2024) |
Available | Available |
Auto-calls | Not available (Removed Oct 2024) |
Available 100 free call credits per month |
Available 600 free call credits per month |
Letters | Not available (Removed Oct 2024) |
Available | Available |
Revenue Forecast | Not available | Not available | Available |
Support | Not available (Removed Oct 2024) |
Available | Available |