Set chasing times

Set a chase time

Navigate to Manage > Timings and use the tick boxes to select the days and times that chases are sent to your customers. Chases will be sent out within one hour after the chasing time selected, not at the exact time. This is to ensure the emails look human, not automated.

You should complete reconciliation on each chase day(s) before your chase time to ensure accuracy when sending chases to your customers.

It's important to note that using Chase now sends an immediate chase, regardless of the timings selected. This real-time functionality allows you to replace your next scheduled chase. For more details, see the link.

Thanks for paying and Monthly statements

You can choose when Thanks for paying and Statements are sent using the Monthly statement and Thanks for Paying setting. Thanks for paying communications are sent one working day after payment is received and monthly statements are sent on your selected date, or the next working day if it falls on a weekend.

Public holidays

Use the tick box to send reminders on public holidays towards the bottom of the page, your company location dictates which national public holidays apply. This setting applies to scheduled chases and statements.

We recognize national public holidays in the UK, USA, Canada, Australia and New Zealand. However, please note that we don't recognize regional-specific bank holidays. You can pause Chaser and resume on a set date from the Manage tab.

Recommended chasing times

Use the recommended chase times to increase your chances of prompt payment and/or responses from your customers. This is a tailored recommendation based on your customers’ behaviour. It considers your customers’ previous actions following chases being sent (e.g. payment made, email reply, email open) and predicts the best time to chase them. 

Related articles

• Invoice page
• Chasefeed: Upcoming chase
• Setting reminders in notes