Chase times

In this article, you’ll learn how to choose your chasing day and times, and how to utilise Chaser on bank holidays.

Last updated: December 17, 2024

Set a chase time

Select the days and times that reminders are sent to your customers here. Chases will be sent out within one hour after the chasing time selected, not at the exact time. This is to ensure the emails look human, not automated.

You should complete reconciliation on each chase day(s) before your chase time so chases are sent based on accurate information about what has/hasn't been paid to ensure that chases positively impact your customer relationship.

It's important to note that when you use 'Chase Now' for an invoice/customer, the chaser is sent immediately, regardless of the timings selected. This real-time functionality allows you to replace your next scheduled chase. For more details, see the link.

Thanks for paying and Monthly statements

You can choose Thanks for Paying and Statements are sent using the Monthly Statement and Thanks for Paying settings. Thanks for paying communications are sent on the weekday after payment is received regardless of the chase days selected. Monthly statements are sent on your selected date, or the next working day if the date is on a weekend.

Public holidays

Select whether you want to send reminders on public holidays using the tick box near the bottom of the screen. Your company location dictates which national public holidays apply. This setting applies to scheduled chases and statements.

Chaser is designed to cater to diverse user locations. We recognize national public holidays in the UK, USA, Canada, Australia and New Zealand. However, please note that we don't recognize regional-specific bank holidays, which are only observed in some regions of a country. You can pause Chaser and resume on a set date from the Manage tab. Learn more here.

Recommended chasing times

You can use the recommended chasing times to increase your chances of prompt payment and/or responses from your customers. This is a tailored recommendation based on your customers’ behaviour. It considers your customers’ previous actions following chases being sent (e.g. payment made, email reply, email open) and predicts the best time to chase them.