Learn how you can escalate your aged debtors to Chaser Collections.
Last updated: July 23, 2025
You can instruct the Chaser Collections team to collect invoices issued to companies in the UK (in GBP), or CCI Credit Management to collect invoices issued outside of the UK on your behalf from the Collections page, or the receivables>invoice tab.
Ready to collect
Overdue invoices of £250 or more in value (or equivalent in the invoice currency) are considered Ready for Collections. This threshold applies to the total value of a single invoice or multiple invoices for a single debtor.
These invoices are in the Collections Ready box on the Collections page.
Escalate to collections
On the Collections page, you can view your overdue invoices. To escalate one or more invoices, click the Get quote button on the right or the bulk editor on the left.
N.B. you may get a more favorable rate if you ask for a quote for multiple invoices vs. single invoices.
In the receivables page, escalate to Chaser Collections using the three-point dot menu on the invoice or the bulk selector on the left and select Quote for Collections.
A modal will appear with information about the collection rate and process.
The collections process:
- Accept the terms and conditions.
- Add collection details to the customer.
- Once you click the Get quote button, the invoice chasing is temporarily paused and is marked as Pending.
- For GBP collections, within 24 working hours of clicking Request Collection, the Collections team will review the invoice/s, and either accept the instruction or reach out to you for further details. For non-GBP collections, please allow up to fourteen days for a comprehensive response, to allow for consideration of local legislation and collection procedures.
- The Collections team will automatically be added to your Chaser organization (this will not impact your user limit), and for GBP collections, they will record all communications within Invoice History. For non-GBP collections, they will record communications within the Customer History section.
- Your invoice status will change to Collecting.
- Your Receivables tab will be updated with all activity (Invoices>History for GBP collections, or Customers>History for non-GBP collections).
- For UK collections, reply to a Note from our team by creating a new Note and tagging them using @collections. You can also email them via collections@chasercollections.com. Please note that queries to our support email address do not reach our collections team.
- To reply to a query from our non-UK collections team, please email support@chaserhq.com
- For UK collections, reply to a Note from our team by creating a new Note and tagging them using @collections. You can also email them via collections@chasercollections.com. Please note that queries to our support email address do not reach our collections team.
- You can cancel collections for any pending invoice by selecting Cancel Collections in the three-point menu in the Collections page
Add collection details
Your customer information and invoices to be collected will need to be provided to collect effectively.
Make sure the contact details in your accounting system are current, and fill out the collection details section of the relevant customer page with the following information:
- Specify the nature of goods or services covered by the invoices.
- Outline any existing disputes related to these invoices.
- Indicate your intent regarding statutory late payment fees.
- Provide details on the customer's history and current business relationship with your company.
- State your willingness to consider a payment plan for this customer.
Track your progress with Chaser Collections on the Collections page.