Skip to content
  • There are no suggestions because the search field is empty.

Escalate to debt collections

Learn how you can escalate your aged debtors to Chaser Collections.

All plans excluding trial and Care

You can instruct our collection’s partner, Debitura, to collect invoices issued to debtors globally. You can start this process within Chaser by navigating to the Collections page or from the Invoice and Customer pages. 

Collections 

Overdue invoices of £100 or more in value (or equivalent in the invoice currency) and over 1 days old are considered Ready to Collect. This threshold applies to the total value of a single invoice or multiple invoices for a single debtor. 

You have three options in how you escalate with our collections service:

1. Navigate to Receivables > Customers > click into the relevant customer and select one or more invoices.


2. Navigate to Receivables > Invoices > and use the three-dot menu against the relevant invoice, and click Quote for Collections. You can also use the bulk selector to select multiple invoices to raise against the same customer.



3. Navigate to the Collections page within Chaser, where you'll see a list of invoices displayed deemed as Ready to collect.

Please note, if selecting multiple invoices against the same customer we would recommend using the first option.

Escalating to collections

1. Click on Get quote or Quote for collections, depending on the section of Chaser you’re using to escalate.

Please note, you may get a more favourable rate if you ask for a quote for multiple invoices vs. single invoices.

2. A modal will appear with information about the collection rate and process involved. Please make sure you select the relevant country where your customer is based.

3. Continue to complete the relevant customer details including address and any useful information that will help with the collections process. For example, steps already taken to recover the overdue debt or if there has ever been a dispute raised.

4. Any fee's associated with the collection for the included invoice/s if it is successful are detailed. Please ensure you tick all three mandatory tick boxes before submitting, then click Request Collection. 

5. You will be redirected to the onboarding page, where you will need to sign both the Collections Agreement with Debitura and the Power of Attorney for the specific region where your customer is based. If you have already signed the documentation go directly to step ten.

Please note, the Collections Agreement must be signed only once at the point of the first collection raised in Chaser, unless updates are made to the agreement. The Power of Attorney is unique for any specific country and must be signed only once, unless updated, if collections are recurring in the same country, or signed each time you escalate to collections for customers in a different country.

6. As part of the onboarding process with Debitura, please include all of your company details if not already specified. In addition, select the tick box to say you're happy to accept Debitura's terms and conditions.

7. Confirm Debitura user's and roles.

8. Tick all of the boxes if you're happy with the terms of your agreement and proceed with your digital signature.

9. You'll receive a verification code in your email inbox, enter the verification code to proceed and click Agree & Sign.

10. You'll see confirmation that your onboarding is complete, a welcome email from Debitura, along with your login information and copies of the signed documents.

11. You'll now be redirected to your Chaser account, where you will see the Collection Status move to Pending. Once Debitura have approved the collection, this will change to Collecting.

IMPORTANT INFORMATION AND EXCEPTIONS

1. If the onboarding process is not completed for any reason, the status of the invoice/s escalated will change to Awaiting contract. To complete the process please click on the status to resume the process for your collections to be enrolled.

2. If you are escalating a collection in the United States please make sure you’re selecting the relevant state for the debtor.

3. If you use multiple organizations in Chaser and have already escalated a case to debt collection from another organization using the same user/email address, you may see an error. Our partner, Debitura only accepts unique email addresses for each entity.

4. A copy of the invoices will be automatically shared with the regional collector within the Debitura app if available in Chaser. If not, you’ll be requested to upload the documentation via the Debitura dashboard using your login credentials. If you require any assistance please email contact@debitura.com or support@chaserhq.com.

5. Updates and any communication relating to the collections raised will be available on Debitura's dashboard. If you require any assistance please email contact@debitura.com or support@chaserhq.com

6. If an invoice is not yet overdue these are not eligible for our collections service, even when consolidated with other overdue invoices.

Related articles