Learn how to navigate Chaser Collections.
Last updated: March 24, 2025
The Collections page is your hub for escalating invoices and monitoring your collections.
At the top of the page, there are three modules with information about your collectable invoices.
- Collections ready: This section represents a sum and tally of invoices that meet Chaser’s criteria to be raised to Collections. You can find the criteria and pricing matrix for our Collections service on the pricing page. These suggestions aim to assist you in identifying invoices that may benefit from collection efforts. However, you retain the discretion to escalate any invoices you deem appropriate.
- Collecting: Here, you'll find the value and tally of invoices you have escalated to Collections. The Collections team has accepted these invoices and is currently processing them.
- Collected: This section displays the sum and tally of all invoices that have successfully undergone the collections process and have been paid. Additionally, you'll find an indication of your collection progress over the past week, represented by the arrow indicator on the right.
Filtering invoices: When selected, the invoice tally serves as a filter on the Collections page, displaying only the relevant invoices.
Search functionality: Just like in Receivables, use the search bar on the Collections page to quickly find a specific invoice or customer.
Regional coverage
Collections is available internationally in most regions. Collections for GBP invoices are collected by Chaser. Collections for Non-GBP invoices are collected by CCI Credit Management.
The fees for GBP Collections vary depending on the age and value of the invoice. You can access lower rates by selecting multiple invoices belonging to the same debtor on the left and choosing Collect X Invoices.
Non-GBP Collections fees are determined based on the invoice region. See the Chaser pricing page for more details on Collections pricing.
Ready to Collect tab
The Ready to Collect tab displays a list of overdue invoices that our algorithm identifies may benefit from collection efforts. However, you retain the discretion to escalate any invoices to Collections that you deem appropriate.
This view includes a column indicating the number of days that the invoices are past their due date, the outstanding amount for each invoice.
Click Collect to see your quote.
N.B. you may get a more favorable rate if you ask for a quote for multiple invoices vs. single invoices.
Upon selecting Collect for an invoice, it will be marked as In Progress and Collecting once accepted by the Collections team and subsequently moved to the In Progress tab.
In progress
This tab shows the invoices that you have selected to collect. It also denotes the same information as the Ready to Collect tab (overdue days, outstanding amount, and agreed invoice fee).
Use the three-point menu on the left to cancel the collection for any invoice that is currently Pending.
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