The standard and escalated sender function allows you to create a schedule hierarchy.
Last updated: January 07, 2025
To edit which senders are associated with which chasers go to your 'Edit schedule page'.
You can find out more on how to edit this here.
To edit who is considered a 'normal' versus an 'escalated' sender in your organization go Manage> Email.
By using the Normal and Escalated column you can pick and choose who will send the email based on their schedule. You can also select someone to be copied into communication.
If you have one contact or don't want to use this function, simply select the same contact as both the Normal and Escalated sender to send them all communications.
To find out more about adding senders to your organization, visit the help centre article here.
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