Adding/ Deleting senders

Adding a new sender

To add a person who can be the sender in your chasers.


Go to Manage > Email

Click ‘Add sender’ at the bottom of the list



Add the sender’s name and email address


This will send a verification email to the new address. Once this email has been actioned the sender will be ‘verified and be available to select as “from” or “cc”.

Deleting senders

A user can delete a sender by navigating to Manage > Email. Click the 'Delete' button next to the desired sender. This will remove the sender from the organisation.


A sender that is currently assigned as a normal or escalated sender cannot be deleted. If this is the case, please change the normal/ escalated sender and then select 'delete'.


Note: This will not remove them as a user