- Help center
- Using Chaser software
- Email reminders
-
Getting started
-
Using Chaser software
- Getting Started
- Receivables
- Schedules
- Users
- Manage: General
- Email reminders
- Chasefeed
- Organisations
- Subscriptions
- Your account
- Reports
- Timings
- Templates
- Payment Portal
- Credit Checking
- SMS reminders
- Call reminders
- Late payment predictor
- Payer rating
- Support
- Zapier integration
- Phone calls
- Auto-calls
- Letters
- Monthly statement
-
Chaser Collections
-
Your account and subscription
-
FAQs
-
Webinars / Live training
-
Video tutorials
-
Privacy and security
-
Partner program
-
Account & Setup (Getting started)
- Free trial
- Tour / Quick start guide
- Setup task list
- Setup tasklist
- Settings
- Adding and deleting users
- Modifying organisations
- Changing organisation names
- 2FA
- Changing your password
- Changing notifiaction settings
- Changing billing address
- Currencies and taxation
- Update payment details
- Subscription
- Plans & pricing
- Cancelling subscription
- Privacy & security
-
How to use Chaser
- Call reminders
- Using notification panel
- Dashboard
- Chaserfeed
- Outstanding/overdue graph
- Recent events
- Receivables
- Last scheduled chase
- Chaser now
- Customer page
- Customer tags
- Direct debit
- Invoice dispute marketing
- Invoice page
- Late payment predictor
- Payer rating
- Payment plan
- Quick view
- Intro to ChaserPay
- Chaser Pay
- Using ChaserPay
- Escalating
- Collections page
- Credit checking
- Day Sales Outstanding
- Customer Insights
- Risk report
- Organisation report
- Editing customer statement
- Setting credit limits
- Chasing criteria
- Add and edit schedules
- Adding customers/invoices to a schedule
- Default schedule
- Delete a schedule
- Multi-grouping
- Monthly statement
- Email integration
- How to connect your email to Chaser
- Normal and escalated senders
- Email formatting
- Email settings
- Domain verification
- Chase times
- Template
- Payment portal
- SMS Chasing
-
Tips & tutorials
-
Troubleshooting & support
-
Integrations & APIs
-
Partners
Adding/ Deleting senders
Adding a new sender
To add a person who can be the sender in your chasers.
Go to Manage > Email
Click ‘Add sender’ at the bottom of the list
Add the sender’s name and email address
![](https://help.chaserhq.com/hubfs/Knowledge%20Base%20Import/chaser.zendesk.comhcarticle_attachments360005648377image-1.png)
This will send a verification email to the new address. Once this email has been actioned the sender will be ‘verified and be available to select as “from” or “cc”.
Deleting senders
A user can delete a sender by navigating to Manage > Email. Click the 'Delete' button next to the desired sender. This will remove the sender from the organisation.
![](https://help.chaserhq.com/hubfs/Knowledge%20Base%20Import/chaser.zendesk.comhcarticle_attachments360005723278image-3.png)
A sender that is currently assigned as a normal or escalated sender cannot be deleted. If this is the case, please change the normal/ escalated sender and then select 'delete'.
Note: This will not remove them as a user.