Chaser pricing details

Chaser Technologies Limited pricing information for software users.

Pricing plans

Add-on features

• Stripe fees
• Chaser Pay fees
• Phone calls, call recording and Auto-calls
• SMS
• Credit checking
• Letters

Services

• Chaser debt collections
• Outsourced credit control
• Accounts receivables management services

Legacy Chaser pricing plans: number of invoices chased

• Legacy pricing: plan levels
• Legacy pricing: plan costs 
• Legacy pricing: Overage
• Legacy pricing: upgrades

Pricing plans

Add-on features

Stripe fees

On top of the regular fees that your payment platform charges, Chaser charges up to an additional 0.5% per transaction (for Direct debit this is capped as £2).

Chaser Pay fees

Chaser takes a 0.2% fee from each Chaser Pay transaction.

Note: Any payments which are made in EUR or USD that will be paid into your GBP bank account will be subjected to fees according to the receiving bank policy.

For customers who signed up for Chaser Pay before 19th June 2024

For customers that signed up for Chaser Pay after 19th June 2024

See the more information on Chaser Pay here: https://help.chaserhq.com/chaser-pay

Phone calls, call recording and Auto-calls

Free until 30th July 2024. After this date the following charges apply:

Calls (including call recording) and auto-calls will be billed as an add-on to your subscription. Calls will be charged using Call credits, the number of credits used per call will be determined by the Call destination and the length of the call.

• Standard plans will include 100 free Call credits per month
• Enterprise plans will include 600 free Call credits per month

All credits above this will be charged in arrears and added to your next bill.

Call overage prices

SMS

SMS payment reminders will be billed as an add on to your subscription. For partners, this will be billed to your partners subscription. If you were added to Chaser by one of our partners, please discuss this with them before enabling SMS chasers. SMS payment reminders are billed as shown in the table below.

From the 1st of August 2024, the following new pricing will apply. SMS' will be charged using SMS credits, the number of credits used per SMS will be determined by the SMS' destination and the number of characters used.

• Standard plans will include 100 free SMS credits per month
• Enterprise plans will include 600 free SMS credits per month

All credits above this will be charged in arrears and added to your next bill.

SMS overage prices

Credit checking 

Until 31st July: 1 report for £4, or 20 reports for £80. Credit monitoring updates are not charged for. Credit reports are billed alongside your next month's subscription.

From 1st August: 10 reports for £50, 25 reports for £110, 50 reports for £200. Credit monitoring updates are not charged for. Credit reports are billed alongside your next month's subscription.

Letters

Charges for sending postal letters to your customers in Chaser are as follows. For letters sent in the UK or USA, the charge will be £1/$1.25 USD/€1.16/ $1.90 AUD / $2.09 NZD per letter. For letters sent anywhere else in the world, the charge will be £2/$2.50 USD/€2.32/ $3.80 AUD / $4.18 NZD per letter.

Services

Please note that all Chaser services including debt collections, outsourced credit control, and accounts receivable management services are only available to those on a paid software subscription plan.

Chaser debt collections

You will be charged a no-win-no fee percentage fee on invoices collected via the Chaser collections service. Percentage fees charged increase based on the number of days overdue as shown in the table below. Percentage fees charged also increase based on the invoice amount outstanding, with lower amounts costing a higher fee. For example, an invoice that is 100 days overdue and has a value of £1,001 will be charged at 7.5% if collected, costing you £75.

Collection fee percentage (%) by days overdue and outstanding amount

Outsourced credit control

Prices shown are monthly and exclude VAT. Prices are determined by the number of accounts (customers) your organization would like Chaser to chase on your behalf each month.

Accounts receivables management services

Prices shown are monthly and exclude VAT. Prices shown do not include the cost of your monthly Chaser software subscription. 

Legacy Chaser pricing plans: number of invoices chased

If you are on legacy Chaser pricing whereby you pay based on the number of invoices your organization chases per month, your plan is defined as follows:

Legacy pricing: plan levels
 

Legacy pricing: plan costs 

Legacy pricing: Overage

Learn about compulsory upgrades and overage charges based on your usage. If you exceed your monthly invoice chasing allowance you will be subjected to overage charges. 

Upgrades

You’ll be upgraded to the next level subscription if you exceed your plan’s invoice quota on average over a three month period, or may be subject to overage charges instead. Overage isn't available to Basic plan subscribers, so an upgrade to Standard is compulsory. We’ll always contact your main billing contact(s) to make you aware of changes to your plan level and price unless you have unsubscribed from ‘Customer’ contact. Please keep your billing and account contact details up to date and don’t unsubscribe from ‘Customer’ contact from Chaser to ensure you receive these emails. It is your responsibility to inform Chaser of any contact detail changes.

Example A: 

You’re subscribed to the Basic plan and have an invoice chasing allowance of 50 invoices per month. You’ve chased an average of 62 invoices per month over the last three months - June, July and August. Your subscription will be upgraded to a Standard plan and your September invoice will reflect this. You’ll receive an email to let you know, including information about new features available to you, and the option to book a call with our Customer Success team. You can downgrade at any point once your monthly invoices chased is below the lower plan limit.

Overage charges

Overage is charged at £40 (or equivalent local currency) for each block, which covers 50 invoices for Standard plans and 100 invoices for Professional and Enterprise plans. Overage charges are calculated based on your average invoices chased over the previous two months. Overage blocks are added on to your invoice automatically in line with our Terms of Service. You’re not notified of this, other than via receiving your invoice sent your billing contact(s).

Overage billing is completed in arrears. If you sign up on the 16th June, the average invoice chased will be taken for the month end of June and July, for which an average will be taken. Overage would be added to your August invoice.

Example B:
You’re subscribed to a Standard plan and have an invoice chasing allowance of 150 invoices. You’ve chased an average of 190 invoices per month over the last two months of January and February. One block of overage is added to your March invoice. You won’t be notified of this, but will see an itemised breakdown in your March invoice.

Find out how to use your invoice limits effectively.

Features available on plans

From the 6th of August, the following features will be available on plans