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      Set up Chaser Pay

      Learn more about how you can get paid faster by giving your customers various payment methods using Chaser Pay.

      Last updated: December 23, 2024

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      Offer your customers a seamless payment experience with Chaser Pay and increase your chances of receiving prompt payments. Customers can pay using their preferred method: credit or debit card, Apple Pay, Google Pay, or instant bank transfer.

      Using the Chaser Pay dashboard, you can view and manage your payments and payouts directly within Chaser. You won't need to set up or use any third-party applications.

      Your Chaser Pay dashboard will provide the relevant details to mark the invoices as paid and reconcile the payments received. Xero and Quickbooks online users will have their invoices automatically marked as paid when a successful payment is made.

      Instant bank transfers are only available for transactions made from a U.K. bank account to another U.K. bank account.

      Chaser Pay users

      If you're interested in using Chaser Pay but are based in a different country or wish to be paid into a bank account with a different currency (or multiple bank accounts), let our support team know at support@chaserhq.com so we can hear your feedback and keep you updated on any changes.

      Registration

      You should follow this onboarding support document to help you through the signup process for Chaser Pay. 

      1. Navigate to the manage section in your account.
      2. Create your Chaser Pay account.
      3. Complete the registration
      4. Select your relevant payment accounts (applicable to Xero and Quickbooks online users only)
      5. Select a payment account for each currency for which you wish to accept payments (supported currencies are GBP, USD, and E.U.R.).

      If you use an accounting system other than Xero or Quickbooks online, all currencies (GBP, USD and E.U.R.) will be supported by default.

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      Onboarding

      If you need to request permission from a decision-maker to start using Chaser Pay at your business, you can use this email template to get buy-in from your team.

      To let your customers know about the convenient payment options now available to them, you can use one of the below email templates:

      If your customers have questions about paying you via these new payment options, you can use this F.A.Q. document to answer some common questions. 

      Information required

      Individual or sole trader

      Company
      • Date of birth
      • Phone number
      • Business web address (if available)
      • List of services provided
      • Bank account details
      • Copy of bank statement (only if required)
      • Copy of photo ID (only if requested)
      • Company registration number
      • Business web address
      • List of services provided
      • Company bank account details
      • Copy of company bank statement
      • Copy of company utility bill document
      • Phone number
      • Operational address
      • Date of birth for all company stakeholders
      • Address for all company stakeholders
      • Nationality for all company stakeholders
      • Role for all company stakeholders 
      • Percentage of business ownership of all company stakeholders
      • Passport or driving licence copy for all company stakeholders
      • Company representative's authorisation
      • VAT number


      Limited companies may also need to supply the details of a stakeholder together with incorporation documents and bank statements.

      If you need help sourcing information, or requesting any of the required information from your team when signing up for Chaser Pay, it is recommended that you follow this Chaser Pay onboarding support article containing guidance and templates.

      Fees 

      Detailed pricing is available here.   

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