Charge stripe processing fees to your customers

A step-by-step guide to configuration

Last updated: 26th January 2024

Available to: All Chaser customers 

Applies to: Customers who have a Stripe account connected to Chaser.

Legal rules and regulations may vary by region and are subject to change. Users are urged to independently verify applicable laws for their specific region and industry before enabling this feature.

How to set up 

  1. Connect your Stripe account to Chaser
  2. Go to Manage > Payment Portal 
  3. Select "Processing fee settings"
  4. Enter the fixed amount, and/or percentage amount that you want to charge to your customer
    1. There are separate processing fees settings for Direct Debit and Card payments.

    By selecting save, you are agreeing that you have read and understood the legal rules and regulations in your region. 

    Making a payment

    The processing fee will be visible to your debtor when they make a payment using the payment portal

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    Related articles:

    Payment Portal:
    Connecting your Stripe account:


    Can I charge processing fees to my customers using Chaser Pay?

    This functionality is not currently available using Chaser Pay. If you are interested in using this feature with Chaser Pay please let us know.

    Are there any legal restrictions on charging Stripe fees to customers?

    There are legal restrictions in some regions. It's important to research or seek legal counsel in your area to understand these.

    Will Chaser automatically update invoices to include these fees?

    Chaser does not automatically update invoices for these fees. You'll need to manually add them to your invoice or issue an additional one.

    Can I use this feature with all accounting software integrations?

    You can enable this feature with any integration but if you  will need to manually code the fees in your accounting system.

    Is there a limit to the amount I can charge as a processing fee?

    There's no specific limit set by Chaser, but you should consider Stripe's guidelines and legal constraints.

    Will Chaser provide legal advice on enabling this feature?

    Chaser does not provide legal advice. Ensure compliance with your regional laws.

    Still need help?

    Please get in touch on or message us on live chat, we would be happy to help