Last updated: August 19, 2025
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Email settings: senders, forewarn and signatures.
Add and edit signatures
To edit your email settings go to Manage > Sending. Click Edit next to the sender:
Under Signature, there is a text box, enter your preferred signature.
Click the image button to add a logo or email footer, or drag-and-drop an image from your computer.
A separator "--" appears between the body and signature in emails that are sent using Chaser. This cannot be removed.
Forewarn
Selecting Forewarn for a sender means that reminders will be sent to their email address in the 24 hours before any automatic chases or statements are sent out. It also means that the sender is informed weekly about invoices that have reached the end of their schedule; i.e. invoices that are no longer eligible to be chased automatically.
These forewarns for chases are sent at the following times in your organization's timezone:
- 5am - regarding chases due to be sent between 7am and 5pm the same day
- 10am - regarding chases due to be sent between midday and 7am the following day
- 3pm - regarding chases due to be sent between 5pm and midday the following day
Statement reminders are sent out at 8am one and three days before the statement is due to be sent.
To enable forewarning:
- Click the checkbox next to the relevant sender in the Forewarn column
- Click Save
Setting normal and escalated senders
You can use escalation by setting normal and escalated senders. These can be then selected for each chase in a schedule, so you can personalise how the escalation is set.
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