Chaser Business Partners who would like to understand their clients’ credit control performance better using the health scores in Partner Hub.
Last updated: December 16, 2024
The health score measures the effectiveness of an organization's credit control. It analyses all the organization's invoices individually from the last six months, looking at past payment trends and currently outstanding debtors. This analysis produces a score between 0 and 100, where 0 accounts for the worst and 100 accounts for the best credit control possible.
These scores are updated weekly, and the date they were generated is displayed in the bottom left-hand corner of the pop-up.
A score of 81 or more is considered healthy, between 51 and 80 could be improved and a score of 50 and below is cause for concern.
You can download this score as a PDF. This will format all of these scores and a more detailed explanation of how these scores were generated into a PDF to share with your clients.
Additional metrics
In addition to the health score, several other metrics are provided to help you identify which of your clients most needs Chaser.
Days to pay vs. due date (DVD)
DvD is calculated through analysis of payments (but excludes credit notes and overpayments) and is the average number of days it takes for the organization to receive a payment from the day an invoice is due. A high DvD indicates a long gap between the invoice being due and the payments being made, and a credit control solution would be beneficial.
DvD is one of several metrics considered when calculating an organization's overall health score. Other metrics that you may want to review when assessing an organization's health score are:
- % paid amount = sum of payments / total sales amount * 100
- In some circumstances, a low health score and a low DvD indicate high debt because the organization has few payments in its account. The DvD is low because it only considers a limited number of invoices, i.e., those wholly or partially paid. The % paid amount shows how much has been paid from the invoices issued in the last six months. A high percentage indicates a healthier credit control function.
- % overdue = amount overdue/total sales amount * 100
- This metric shows how much of an organization's total sales are overdue. The percentage overdue shows how much is overdue in the invoices issued in the last six months. The higher this percentage is, the greater the debt problem and the lower the health score.
Estimated time saving
This is how much time could be, or is being, saved by moving to an automated humanity credit control solution. It is calculated based on the age and number of invoices that have become overdue in the past six months. When identifying new Chaser clients, the greater the estimated time-saving, the more in need of Chaser the organization is, and the greater the impact of introducing it should be for them and their time cost.
Extra Information
Why is the health score 0?
When many sales invoices, particularly those of high value, are heavily overdue, the health score will trend towards zero, which indicates severe problems with invoice payment.
Why can a health score not be generated?
If the health score is displayed as NA, we cannot generate a health score. To create a health score, there must have been at least 20 paid invoices within the last six months. If you believe that your client has more than 20 paid invoices from the previous six months and a health score has still not been generated, ensure that their Chaser and accounting system have recently synced, or contact us for more help at support@chaserhq.com.