- Help center
- Your account and subscription
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Getting started
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Using Chaser software
- Getting Started
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- Manage: General
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Chaser Collections
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Account & Setup (Getting started)
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- Tour / Quick start guide
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- Setup tasklist
- Settings
- Adding and deleting users
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- Changing organisation names
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- Changing billing address
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- Privacy & security
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How to use Chaser
- Call reminders
- Using notification panel
- Dashboard
- Chaserfeed
- Outstanding/overdue graph
- Recent events
- Receivables
- Last scheduled chase
- Chaser now
- Customer page
- Customer tags
- Direct debit
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- Invoice page
- Late payment predictor
- Payer rating
- Payment plan
- Quick view
- Intro to ChaserPay
- Chaser Pay
- Using ChaserPay
- Escalating
- Collections page
- Credit checking
- Day Sales Outstanding
- Customer Insights
- Risk report
- Organisation report
- Editing customer statement
- Setting credit limits
- Chasing criteria
- Add and edit schedules
- Adding customers/invoices to a schedule
- Default schedule
- Delete a schedule
- Multi-grouping
- Monthly statement
- Email integration
- How to connect your email to Chaser
- Normal and escalated senders
- Email formatting
- Email settings
- Domain verification
- Chase times
- Template
- Payment portal
- SMS Chasing
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Tips & tutorials
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Troubleshooting & support
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Integrations & APIs
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Partners
Cancel your subscription
How to cancel
Fill in this Cancellation form to arrange your cancellation call if you pay Chaser directly for your subscription.
This ensures we can process your cancellation as quickly as possible.
Chaser Partners
Fill in this Partner cancellation form to schedule a call with our Partnerships Manager about cancelling your subscription. This ensures we can process your cancellation as quickly as possible.
Xero App Store Customers
Unsubscribe via the Xero App Store. Get in touch with the Xero support team if you need support, as Chaser is unable to assist you with cancelling your Xero App Store subscription.
Important terms and conditions
Please read Chaser’s Terms of Service to understand the important conditions surrounding your subscription.
Your account data
Your account and data are preserved for 90 days from the end of your Chaser subscription in case you change your mind. You lose access to your account and it's data from the point of cancellation of your trial or subscription. To regain access, you must subscribe to a paid plan before the 90 day period expires. After 90 days, your account and information will be deleted.