Add or delete senders

Last updated: February 27, 2025

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Add a new sender

To add a person who can be the sender in your chasers.

Go to Manage > Email

Click Add sender at the bottom of the list

Add the sender’s name and email address

This will send a verification email to the sender's email address. Once this email has been actioned the sender will be verified and be available to select as from or cc.

Delete senders

A user can delete a sender by navigating to Manage > Email. Click the Delete button next to the desired sender. This will remove the sender from the organization.

A sender that is currently assigned as a normal or escalated sender cannot be deleted. If this is the case, please change the normal/ escalated sender and then select delete.

Note: This will not remove them as a user.

Select different senders for your schedules

You can select a normal, escalated sender and CC different senders for each of your schedules.

Selecting senders on a schedule means that any emails for customers or invoices associated with the schedule will be sent from their email address.
If these placeholders are included in the template for any type of reminder, the name will be added as per the configuration on your schedule: <sender_firstname>,<sender_surname>, <sender_fullname>

Your default Senders will used if specific senders have not been selected for a schedule

To set this up

Go to schedules and select any schedule
Select Edit senders
Choose the senders that you want to send reminders from for the schedule

Your default Senders will used if specific senders have not been selected for a schedule.

You can Reset to default senders if needed.

If you require additional Email Integration users, contact support@chaserhq.com