Add or delete senders

Add or delete senders

Last updated: November 28, 2024

Add a new sender

To add a person who can be the sender in your chasers.

Go to Manage > Email

Click Add sender at the bottom of the list

Add the sender’s name and email address

This will send a verification email to the sender's email address. Once this email has been actioned the sender will be verified and be available to select as from or cc.

Delete senders

A user can delete a sender by navigating to Manage > Email. Click the Delete button next to the desired sender. This will remove the sender from the organization.

A sender that is currently assigned as a normal or escalated sender cannot be deleted. If this is the case, please change the normal/ escalated sender and then select delete.

Note: This will not remove them as a user.