Add or delete senders
Last updated: December 23, 2024
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Add a new sender
To add a person who can be the sender in your chasers.
Go to Manage > Email
Click Add sender at the bottom of the list
Add the sender’s name and email address
This will send a verification email to the sender's email address. Once this email has been actioned the sender will be verified and be available to select as from or cc.
Delete senders
A user can delete a sender by navigating to Manage > Email. Click the Delete button next to the desired sender. This will remove the sender from the organization.
A sender that is currently assigned as a normal or escalated sender cannot be deleted. If this is the case, please change the normal/ escalated sender and then select delete.
Note: This will not remove them as a user.
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