Learn how to send monthly statements to your customers.
Last updated: August 23, 2024
Customers who receive customer statements
Monthly statements are sent on a schedule and customer level. A customer will receive a monthly statement if:
- They are on a schedule with monthly statements enabled
- They are set to chasing
- They have one or more outstanding invoice
- There is an email address associated with the normal recipient for this customer
Statements will include all outstanding invoices relevant to that customer, regardless of the chasing status of the associated invoices and their value.
Setting up monthly statements
To set up a monthly statement run go to Manage> Schedules> Edit schedule > Monthly statement.
Check the box Enable monthly statements for this schedule.
You can adjust the day on which the statement is sent using the 'Send on' dropdown. The statement will be sent at your normal chasing time. Statements will not be sent on weekends or public holidays. If your statement sending day is on a weekend or public holiday it will send on the next available working day.
You can change which template is sent to the customers using the template dropdown. This dropdown includes all of your statement templates.
Monthly statements will be sent to and from the normal recipients and senders. This cannot be altered.
Credit notes and overpayments
Statements display unallocated credit notes and overpayments. Once the credit note or overpayment has been fully allocated, this will show as a payment against the relevant invoice(s) and the credit note line will be removed from the statement.
Forewarn
All senders marked as forewarn will receive an email three and one days before your statement is due to be sent, letting you know which customers are due to receive a customer statement.
An in-app banner will also appear on Chasefeed. This will link to the receivables page with the relevant schedule filtered.
Please note, customers with no outstanding invoices will appear in this filter. They will not be sent the statement.