Learn how to send Thanks for paying emails automatically to your customers.
Last updated: July 25, 2024
A Thanks for paying email is already added to your default schedule when you join Chaser for single and multiple invoices.
Functionality
Thanks for paying emails are sent automatically when one or more invoices are paid by a customer. This is helpful to let your debtor know you’ve received and reconciled their payment. The email is sent the following working day after reconciliation is completed and the invoice is marked as paid in Chaser via your accounting software. They are sent at your chosen chasing Timing. Thanks for paying emails are not sent when a partial payment is made which doesn’t clear the full invoice balance.
Edit your Thanks for paying email template
View your Templates and click Edit on the Thanks for paying email.
Amend the copy and subject to suit your brand. You’ll need to make changes to both the SIngle and Multi invoice templates.
Change or remove a Thanks for paying email
Click Edit on the relevant Schedule.
Scroll down to the bottom of the Schedule to the Paid section.
Hover over the Thanks for paying section until your cursor becomes a pointing hand and then click.
The section will open up to show a few options.
Edit the template by clicking on the current templates and choose a new template from the drop down that appears. Click Save.
Alternatively, click Delete to remove Thanks for paying emails from this schedule.
Add a Thanks for paying reminder to a schedule
Click Edit on the relevant Schedule.
Click the plus icon in the Paid section and select Email.
Select the relevant template for Single and Multi emails if you’d like to group Thanks for paying for multiple invoices.
