2FA

Learn how to set up and update your two-factor authentication (2FA) settings. You’ll need to do this when changing your personal device to which your Chaser account is connected.

Last updated: October 10, 2024

What is 2FA?

Two-factor authentication (2FA) is an additional security step to access Chaser that makes your account and data safer and protects you from hackers or cybercriminals trying to access sensitive data. 2FA is compulsory for all Chaser users regardless of location. For Australian organizations, in support of the ATO’s requirements for digital service providers, all user accounts are required to have 2FA set up. 

How it works 

Two-factor authentication combines something you know (your password) with something you have (your mobile phone). When you log in to Chaser, enter your email and password. Chaser then asks you to enter a unique code generated by an authentication app on your phone. You can choose for this verification to last 30 days on your device. Only do this when using a personal laptop/computer only you can access.

Set up two-factor authentication.

1. Download and install an authentication app on your phone and follow the set-up instructions. We recommend using Google Authenticator - Android / iOS.
2. Log into Chaser and navigate to your Account settings. 
3. Select the Security tab.
4. Open your authentication app and select to add an account
5. Scan the QR code presented in Chaser. Alternatively, you can manually enter the key displayed alongside the QR code.
6. Enter the 6-digit code provided by your authentication app into Chaser.
7. Click Enable 2-Factor Authentication.

Change your 2FA device

If you change your device, you need to update your Chaser 2FA.

1. Navigate to your Account settings. 
2. Select the Security tab.
3. Click Remove in the ​​two-factor authentication (2FA) section.
4. Follow the steps above to set up 2FA on your new device.

Recovery options 

If you cannot access your authentication device, you can log in using a one-time authentication code sent to your email address. 

1. Enter your email address and password.
2. Select Can’t access the authentication app? on Chaser.
3. Check your email for your one-time authentication code.
4. Enter the one-time authentication code into Chaser.

Frequently asked questions

Is it always the same 6-digit code?

No, the app generates a new code every 30 seconds, so the code is different each time you log in.

What if I have access to more than one organization with the same login?

If you access more than one organization under the same login, you only need to set 2FA once for your account, as it applies to any device or browser you use to access Chaser.

What if I have access to different logins?

If you access different organizations using different logins, you need to setup 2FA separately for each account, using the same app.

Does Xero Verify work as an authentication app? 

No, Xero Verify only works with Xero.