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      Log emails in Zoho CRM

      Log emails in Zoho CRM

      Last updated: May 29, 2025

      Keep your communications organised by logging emails in Zoho CRM. To get started, connect your email account to Chaser using the direct email integration.

      Set up email logging in Chaser

      1. Set up your BCC email address from Zoho CRM

      2. In Chaser, go to Manage > Sending > Email Logging.

      3. Paste your Zoho CRM BCC address into the field provided.

      Choosing between BCC and CC

      Use BCC
      BCC is best if you are already using the Zoho CRM email extension and assocaiting emails that you manually send with contacts. The BCC option logs the first message sent through Chaser without duplicating entries created in Zoho CRM for replies manually sent by you.

      Use CC
      If the Zoho CRM email extension isn’t installed, enter the BCC address into the CC field in Chaser instead. This helps log replies as well. If someone replies using reply instead of reply all, you can manually add the CC address back into the thread to keep it logged.