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      Log emails in Pipedrive

      Learn how to integrate Chaser with Pipedrive

      Last updated: November 25, 2025

      All plans and trial, excluding Custom and Care

      Keep your communications organized by logging emails in Pipedrive. To get started, connect your email account to Chaser using the direct email integration.

      Set up email logging in Chaser

      1. Copy your BCC email address from Pipedrive

        1. Go to Company settings > Email sync > Smart Bcc email.

          Under Smart Bcc emails are accepted from, enter the desired email address and click Add.

          This email address will need to be validated. Read Pipedrive's help article on Smart Bcc for more information.

      1. In Chaser, go to Manage > Sending > Email Logging.

      2. Paste your Pipedrive BCC email address into the field provided.

      Choosing between BCC and CC

      BCC
      BCC is best when you’ve already installed the Pipedrive email extension, which logs any emails you send manually. The BCC option logs the first message sent through Chaser without duplicating entries created in Pipedrive for replies manually sent by you.

      CC
      If the Pipedrive email extension isn’t installed, enter the BCC address into the CC field in Chaser instead. If someone replies using reply instead of reply all, you can manually add the CC address back into the thread to keep it logged.