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      Activate domain verification

      Verify your domain in Chaser to send invoice reminders straight from your email address.

      Last updated: August 14, 2025

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      Verify your domain

      Verifying your domain with Chaser will reduce the likelihood of your chase emails being marked as spam, allowing Chaser to send initial emails directly from your domain. To do this, update your SPF/DKIM records.


      How to access Chaser's DNS records

      You will need to use a domain with Chaser, such as "mydomain.com"." This will allow chases to be sent from your domain (you@mydomain.com).

      Follow the steps below to set up your domain:

      1. Log into Chaser and navigate to the Manage tab > Sending header > Deliverability
      2. At the bottom of the page, click 'Add Domain' in the Domain Verification section.
      3. Type your domain (for example, chaserhq.com) and click Add Domain.
      4. Check your email inbox (tied to your Chaser user) for the new records to be updated.
      5. You can also find the new records by clicking Check DNS Records Now.

      Your status will only be marked as Verified once you have completed the subsequent steps to verify your domain.


      How to verify your domain

      1. If you navigate to the email you received, you will see a list of three DNS records (TXT, TXT, CNAME).
      2. Add these DNS records to your domain provider. Instructions on how to do this are specific to the provider you use. Some instructions for the most common email servers can be found here:
        1. GoDaddy: Specifically for GoDaddy, the DNS records do not need your domain in the record name. For example, the domain record for the CNAME record 'email.example.com' would be email. Please let us know if you need further support on this.
        2. NameCheap
        3. Rackspace Email & Apps
        4. Rackspace Cloud DNS
        5. Amazon Route 53
        6. Digital Ocean
        7. Gmail
        8. Outlook
      3. Log into Chaser and navigate to the Manage tab > Sending header > Deliverability
      4. Click 'Check DNS Records Now' in the Domain Verification section. If you still need to complete the above steps correctly, a Chaser pop-up will tell you which DNS records are missing.

      DNS Records can take up to 72 hours to take effect.

      Multi-entity organizations

      If you have multiple organizations with the same domain, we're able to copy the settings from the organization you've set up domain verification with already, and copy these to your other organizations.

      Once you've completed the set-up process on one of your organizations, please email support@chaserhq.com with the subject 'Multi-entity domain verification', and let us know the organization name you have already set up, and we'll do the rest.


      Delete your domain from Chaser

      Deleting your domain will remove the ability to send verified emails directly from your server.

      1. Log into Chaser, and navigate to the Manage tab > Sending header > Deliverability
      2. Click 'Delete' in the Domain Verification section
      3. Delete DNS records

      Use a subdomain to send chases

      It is possible to set up a subdomain instead of a root domain to send chases (e.g. "cc.mydomain.com"). A subdomain will still allow you to use your regular selected sender (at the relevant root domain) to send emails (e.g. you@mydomain.com).

       

      Troubleshooting

      My domain is being used by another Mailgun accountIf your domain is not available to be used with Chaser as it's being used by another Mailgun account, please either release your domain from the other account or create a subdomain (e.g. chasing.chaserhq.com). Note that your Chaser emails will be sent from your domain (e.g. chaserhq.com) and not the subdomain. 

       

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