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Log emails as tickets in Zendesk

Learn how to integrate Chaser with Zendesk

Last updated: January 01, 1970

All plans and trial, excluding Custom and Care

Keep your communications organized by logging emails as tickets in Zendesk. Please note that each chase and debtor reply will be logged as a separate ticket.

To get started, connect your email account to Chaser using the direct email integration.

Set up email logging in Chaser

  1. Copy your Support address from Zendesk.

    1. Go to Settings > Channels > Email and copy the support address.




  2. In Chaser, go to Manage > Sending > Email Logging.

  3. Paste your Zendesk support address into the CC field provided.



Zendesk ticket creation behaviour 

  • Each Chase now email is logged as a separate ticket in Zendesk, as it is a separate email.

  • If you add the Zendesk email address in the CC field and your debtor clicks Reply all, the debtor's response is logged in the same ticket thread in Zendesk.

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  • When you respond to a debtor’s email in Chaser using Reply now, your reply is also logged in the same ticket in Zendesk.

  • Scheduled chase emails sent via Chaser are logged in Zendesk, with each one creating a separate ticket.

  • If the Zendesk email address is used in the BCC field, only the original emails sent from Chaser to your debtors are logged in Zendesk - responses from debtors are not captured.